Biden signs ordinance to improve online government services


President Biden signed an executive order on Monday calling on government agencies to improve their websites to provide a better customer experience.

Why is this important: Browsing government websites or services can be a cumbersome and frustrating process for people, especially when needed.

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Driving the news: the Executive Decree, details of which were released ahead of the signing, identifies 36 customer improvement commitments to be made across 17 federal agencies, with a focus on key milestones in interacting with government, such as turning 65 or having a child. The changes include:

  • Give filers the option to schedule an IRS customer service callback.

  • Allow Americans to renew their passports online.

  • Allow retirees to claim their benefits online.

What they say : “We looked at the biggest sticking points for people with their government – filing taxes, applying for Social Security benefits, waiting in TSA queues, and focused on ways to reduce these. friction, ”said Neera Tanden, senior advisor to the president, in a call with reporters.

And after: The White House expects agencies to make the changes in the coming months, all implemented within a year, said Jason Miller, deputy director of management at OMB.

  • Miller said the upgrades were designed with agency capabilities in mind, but the US digital service, the government’s technology task force, will also play a role.

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