How is automated computing revolutionizing government agencies?


As artificial intelligence applications become more agile and ubiquitous, government agencies
begin to take advantage of new technologies to improve decision-making at all levels. However,
To create an effective roadmap for AI implementation, agencies need to keep abreast of the latest
IT automation trends, best practices and technology requirements. To understand how AI
and other advanced technologies are revolutionizing local, state and federal government,
Below you will find information and experiences on digital transformation.


The term “artificial intelligence” has become a buzzword in IT circles over the past
decade, making it difficult to establish a universal definition.

According to Taka Ariga, Chief Data Scientist and Director of the Innovation Lab at the Government Accountability Office, artificial intelligence is “a set of analytical methods and technologies that help deliver forward-looking results at scale”. In a more applied sense, AI is a set of craftsmanship that requires specific skills, competencies, and infrastructure to truly understand the nuances of the collected data.

While there are countless vendors promising AI-enabled features, these features are not an off-the-shelf tool that you buy and deploy to quickly fix problems.


Government agencies have access to innovative and value-added AI-enabled solutions through competitively solicited and publicly awarded cooperation contracts by OMNIA Partners. Participants can take advantage of cooperative purchasing to increase efficiency, effectiveness and real savings when looking for automated IT solutions. With OMNIA Partners’ trusted government IT solution providers like Carahsoft, agencies can be comfortable knowing that Carahsoft is working with leading AI technology vendors who can provide an implementation roadmap for daily decision making.

To provide additional context on the impact of automated computing on government agencies, a recent investigation by the National Association of State Chief Information Officers and the Public Technology Institute, found that in the United States, two-thirds of state CIOs expect AI and machine learning to be the most important emerging technologies over the next three to five years. On a larger scale, 72% of state CIOs are deploying, planning, or considering the adoption of AI in some form. In terms of expected benefits, the NASCIO survey found that CIOs seek to:
• Improve cybersecurity (78%)
• Reduce waste, fraud and abuse (75%)
• Improving digital services for citizens (72%)
• Streamline traffic management (64%)
• Optimize the determination of eligibility for social and human services (57%)

Although broad, these implementation goals highlight the ways in which automated computing can improve government decision-making across different departments and jurisdictions.


When deployed appropriately, AI and automated computing systems can improve decision-making through data analysis and predictive modeling.

Bob Buseck, chief information officer at the Mississippi Emergency Management Agency, pointed to damage assessment to help illustrate the value of computer automation.. In the past, agencies conducted damage assessments on paper or through siled software applications, resulting in a three to six month wait time for paperwork. By leveraging aerial imagery, damage assessors can collect and analyze real-time data, enabling MEMA to more quickly restore a level of normality to citizens affected by natural disasters.

Despite the promising use cases of AI, government agencies need to understand the
the current state of IT infrastructure and data governance to create reliable solutions. Additionally,
these tools must be implemented in a way that does not overwhelm organizational capacity.
Without a clear policy or framework, agencies can struggle to create problem-focused prototypes that can be transferred to real-world environments. To support wider adoption, government officials should also create multidisciplinary teams comprised of professionals from different departments and backgrounds. That’s why it’s crucial to engage IT experts, like Carahsoft, who understand emerging technologies and AI capabilities from the earliest stages to create a clear implementation roadmap and ensure the AI will drive meaningful results across all departments.

What are best practices to support the planning and deployment of automated IT in your agency?

  • Start small with achievable goals
  • Work with IT professionals and AI experts
  • Take advantage of cooperative purchasing to reduce costs and a set of IT solutions
  • Create a balanced team of collaborators with different specializations

As capabilities improve, AI will become increasingly contextual, enabling agencies to analyze
the kind of questions that current systems cannot answer. To be successful, government agencies must design policies, data standards, and privacy protections that will drive wider adoption without introducing new vulnerabilities.

For more information on the IT solutions available under the OMNIA Partners cooperation agreement with Carahsoft, visit

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