President Joe Biden signed a decree Monday to improve the experience of people looking for federal government services. It is designed to reduce the “tangled network of government websites, offices and phone numbers” when trying to access government information or services, the White House said.
The decree-law designates 35 “high impact service providers” such as the Social Security Administration and the Ministries of Health, Veterans Affairs, State, Homeland Security, Education, Housing and Transport. These agencies have been asked to improve their performance for the services they offer.
Important intergovernmental agency services like retirement, small business loan applications and having a baby will also be streamlined under the executive order, the White House said.
Whether it’s researching vaccine safety information, applying for retirement benefits, receiving health insurance, going through a security checkpoint, or checking the status of a loan application. agriculture, Americans expect government services to be responsive to their needs, ”the White House said in a statement. . “The Biden-Harris administration is committed to ensuring effective, fair and accountable government that meets the needs of its people.”
The upgrades will include items such as:
- Online passport renewal
- Better Maternity Health Care for the 43% of All Births Each Year Covered by Medicaid
- A simplified grant application service for tribal communities
- A single online repayment portal for direct loan borrowers with student debt
- A mobile app for veterans and beneficiaries to access health care and social benefits
- Direct certification for low-income establishments to register for federal benefits
- Shorter wait times for small business owners when submitting claims
- Custom online tools for managing Medicare benefits online
- The ability to schedule IRS customer service reminders for help with tax returns
- Ensuring that disaster survivors do not have to “navigate through multiple assistance forms in multiple agencies to get the help they need”
- Shorter security and check-in lines at airports thanks to new computers and machines.