Egypt sees surge in outsourcing, tech companies expand global delivery centers


The Information Technology Industry Development Agency (ITIDA) has recorded an increase in the number of outsourced business services and IT jobs in the country.

The agency added that at least 19 leading global service providers and technology companies have announced their expansion plans in Egypt and four new market entrants have established their offices and R&D centers in the second alone. quarter (2Q) of the current year.

Vodafone Intelligent Solutions (_VOIS) – a subsidiary of the Vodafone Group and its partner of choice for talent, technology and transformation – has opened its new office in Alexandria, adding 1,000 new contact center jobs to serve global customers from Vodafone in German and English.

The expansion announcement is not the first of its kind this year. Following the COVID-19 pandemic and the demonstrated resilience of the Egyptian ICT sector, several key outsourcing players have already announced their expansion plans, including Webhelp, Sutherland, PWC, STMicroelectronics and many others.

“We are delighted to see _VOIS expanding its presence in Egypt through the new office in Alexandria – a city with many competitive advantages, untapped and abundant technological talents and multilingual capabilities,” commented ITIDA CEO Amr Mahfouz.

Geopolitical tension in other service locations has also increased Egypt’s global attractiveness for investors and encouraged greater demand from global companies choosing Egypt as a reliable offshoring destination and business service hub.

“The current geopolitical scene is working in Egypt’s favor and guiding investors and global service providers towards the country as an ideal unparalleled offshoring destination and a global digital service delivery hub for the EMEA region,” stressed Mahfouz.

He also encouraged multinational companies to invest in Tier 2 cities, where many opportunities and talents are accessible at a competitive cost.

The inauguration of the new office adds to the mutual journey of productive cooperation and constructive partnership between ITIDA and _VOIS.

“The cooperation with _VOIS is one of our outstanding successes in attracting and fostering foreign investment in the IT offshoring business and the IT sector in general,” Mahfouz added.

Egypt has seen its attractiveness for investors increase since the government launched a new incentive scheme for foreign investment in light of the Egyptian Digital Strategy 2022-2026 for the offshoring industry. The ambitious strategy, led by ITIDA, propels the sector onto a higher growth trajectory.

According to the Egyptian Ministry of Communications and Information Technology, the local ICT sector achieved the highest growth rate of around 16.3% among the various public sectors in the financial year 2021/22. Egypt’s digital exports also reached $4.9 billion during the same period.

In addition, Mahfouz applauded the abilities and multilingual skills of young Egyptians working in the outsourcing industry. He noted that the current demand certainly exceeds the supply, adding that one of ITIDA’s strategic objectives is to invest in the development of digital and soft skills and create a talent pool capable of building the economy. Knowledge.

_The VOIS Egypt office serves 14 markets around the world. The company makes annual investments of EGP 3 billion and exports services worth EUR 145 million. In five years, _VOIS aims to inject 18 billion EGP and increase the value of its activity in Egypt to 1 billion euros.

Additionally, the company aims to increase the size of its team from 8,600 to more than 10,000 employees in its Cairo and Alexandria offices, making it the second largest in headcount at __VOIS sites in Egypt, India, Hungary and Romania.

The opening of the new _VOIS office makes Egypt an attractive investment destination for multinational companies such as Vodafone, who wish to expand their global delivery business in the country.


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