Face-to-face government services return to Norfolk Island


Norfolk Islanders will be able to get further assistance with their Centrelink and Medicare queries from Services Australia staff visiting the island later this month.

Government Services Minister Bill Shorten said Services Australia had already made regular visits to the island to help locals and support the Services Australia agent, hosted by Norfolk Island Business Solutions.

“These tours had to be suspended in 2020 due to pandemic restrictions, but Services Australia staff are returning and this month will be ready to help locals from September 26-30,” Minister Shorten said.

Regional Development, Local Government and Territories Minister Kristy McBain said residents can make face-to-face appointments with four Services Australia staff, including a social worker.

“When I was on Norfolk Island recently, community members specifically requested a visit from Services Australia before the end of this year so they could speak to experts and ask these deeper questions,” said Minister McBain.

“Services Australia staff will be able to help locals understand payments and services, make complaints, set up online services and provide social work support and referrals.”

MP for Bean, David Smith, welcomed news of the return of Services Australia staff to Norfolk Island, supporting the Australian Government’s commitment to ensuring Norfolk Islanders have access to government services.

“The government has established a Services Australia agent on the island and they help around 140 customers every month,” Mr Smith said.

“The agent helps islanders access Centrelink, Medicare and other government services. Customers can scan, print and download documents and the agent can offer advice on how to register and access digital services with confidence.

“The agent can also connect customers who have more complex inquiries directly with Services Australia staff using a dedicated phone line.”

Locals can book a time to see a member of Services Australia staff by visiting the Norfolk Island Business Solutions agent service on Taylors Road, between 9am and 3pm, Monday to Friday.

In-person appointments with visiting Services Australia staff will take place at the NI Connect – Bounty Center office on Taylors Road.

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