The click of a button will help members of the public wishing to file their grievances over the services offered by the state government, as the facility will be launched on Monday by Chief Minister Basavaraj Bommai.
More than 600 services offered by the state government across more than 50 departments have been mapped and integrated into the Integrated Public Grievance System, under which people can file their complaints through a mobile app, a hotline. assistance (1902) or the web portal. Most of the services currently covered by Sakala are also on the integrated system.
“The system has been operating on a pilot basis from January 2021 and, following its success, it is launched by the Chief Minister on Monday,” said Rashmi G., project director of the Integrated Public Grievance Redress System. She said that even the possible types of grievances that may arise out of a service have been traced for the benefit of the user and the modes in which grievances have been previously filed. “It will help people express themselves well. The public can also track the status of their complaint using the grievance ID / cell phone number. “
She said that in the new version of Janaspandana, a filed grievance will go directly to the last mile official for rectification or to offer a solution. Various deadlines have been set for different departments, and if the grievance is not dealt with on time, it is automatically forwarded to higher authorities, she added.
The new system does not include emergency services such as fire, police or ambulance, and some business activities such as Bescom, BWSSB and MNREGA, among others. In the event of inaction by the agent concerned, a justification notice generated by the system will be served on him. To verify the quality of complaints handling, committees headed by the Chief Secretary (state level) and deputy commissioners (district level) will periodically review the system.