Transforming Government Service Delivery


Written by the staff of StateScoop

Constituents expect simple, efficient government services and quick problem resolutions – moving service models to digital platforms can improve their user experience. By leveraging a customer relationship management (CRM) platform, state and local government agencies can create a holistic view of their residents’ service requests, allowing service agents to streamline and manage more efficiently. resolution workflows, says a new white paper from Salesforce.

The document details how the government can provide 311/non-emergency services in a connected way with solutions such as:

  • Identify community concerns with smart analytics
  • Automated case routing
  • Modernization of permit application and status portals
  • Improved online payment processes

The paper details challenges for state and local leaders and how Salesforce’s single enterprise platform delivers multiple services and enables organizations to quickly configure purpose-built solutions for non-emergency city services.

Learn more about solutions that support rapid delivery of 311 systems to improve citizen services.

This article was produced by Scoop News Group for StateScoop and sponsored by, Selling power.


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